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I cannot view the videos on my Windows PC

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#1 TheSmartMethod


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Posted 02 September 2013 - 04:02 PM

If your browser can play video from other sites but not ours it doesn't mean that our site is at fault.  Some older web sites use a plug-in called "Flash" to play video (though this method is rapidly becoming obsolete).  If you visit such a site your video will play using the Flash plug in and not using the Browser's own (and vastly superior) player known as HTML5.


This means that your browsers HTML5 video system may be broken but Flash still works, masking the browser fault.


Use a current version of one of the "big four" browsers


The first thing to check is that you are using the latest version of a modern full-featured browser.  


98.5% of users make use of one of the following browsers (all completely free to download):

  • Internet Explorer (latest version 11).  If using an early Windows version IE11 will not be available so you should use Chrome, Safari or FireFox.
  • Chrome
  • Safari
  • Firefox

Every site feature has been tested on, and works perfectly on, all of the above supported browsers.


If you are one of the 1.5% of users that are using a very unusual browser (such as Opera) you should switch to one of the "big four" above.


Make sure your browser is up to date

Browser technology moves very quickly and we like to give you useful new features (such as variable speed playback) as soon as it becomes technically possible to do so.  This means that you must keep your software up to date.
If you have an older operating system such as Windows XP you may be better avoiding Internet Explorer because Microsoft tend to restrict access to their latest browsers so that they only work on the latest operating system (IE 11 will only work with Windows 8.1 and IE 10 needs Windows 7 or later)
If Browser A is broken, use Browser B as it's the quickest way to fix it!
Browsers are notorious for developing faults caused by buggy "plug ins".  Sometimes you can install a plug-in without even knowing you have done it.


If your current browser doesn't work try using a different browser to the one you are using. The most likely to work (from most likely to least likely) are:

  • Internet Explorer (if you have Windows 8.1 and so can use the latest version 11)
  • Chrome
  • Firefox
  • Safari

If you've tried all four browsers and still can't play the videos post a new topic and provide full details of the problem.

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