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I cannot view the videos on my Android device (such as a Google Nexus or Samsung Galaxy Tab)

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#1 TheSmartMethod


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Posted 02 September 2013 - 04:06 PM

If you have a Google Nexus 5x, 6, 6P, 9 or 10


We have thoroughly tested with these Android devices using the both the default Chrome browser and the Firefox browser (available  for most Android devices but not installed by default). Note that the current release of Android/Chrome (6.0 when this was last updated on 31st May 2016), unlike Firefox, does not support variable speed playing but we expect Google to fix this very shortly in a later release of Chrome.  If variable speed playback is important to you you'll need to use the Firefox for the moment.


The following suggestions may solve the problem:

  • If you are not using the standard Chrome browser, try viewing the site using Chrome.
  • If Chrome is causing problems, try using the Firefox browser instead (get it free from the Google store).
  • If both Chrome and Firefox cause problems on your device try the Dolphin browser (get it free from the Google store).  Dolphin is a very primitive browser but may work better on older and less powerful Android devices (especially if your android version is quite old).
  • Update your Android operating system to the latest version (6.0 or better) if this is possible on your device.
  • Reset your Android device back to factory default settings

If you have done all of the above, and still have a problem, the most likely causes are either:

  • Your ISP is throttling your connection due to your exceeding an (often unpublished) monthly bandwidth limit.
  • Your WiFi router or Internet connection has developed a fault.
  • Your WiFi connection has been deliberately set up to prohibit viewing video (prove this is not the case by viewing a YouTube video).

You can prove that the problem is connection-related by taking your device to an internet café or other different WiFi point. If all works, you have proved that the problem is caused by your connection.


I have a different Android device


How we support Android


The Android platform is the most troublesome to support due to there being no “standard” Android implementation (all implementations are device-specific though they are based upon a core Android OS).  The problem is compounded because some device manufacturers do not provide an upgrade path to the latest version and early versions have different collections of bugs (that were fixed in later versions).  Users of early versions may also not be able to install up-to-date web browsers.


There are tens of thousands of different possible Android version/device/browser combinations, some better than others, and it wouldn't be possible to test our site with all of them.


Google are the developers of the Android Operating System and they work with selected hardware manufactures (Huawei, LG, Motorola and HTC) to produce the Nexus device range. The Nexus devices are Google's example of the definitive and correct implementations of their Android operating system and the very latest Android versions are always available first for them.


There are some discontinued Nexus Android devices but only four current devices (at 31st May 2016). They are:

  • Nexus 6P mobile phone (made with Huawei)
  • Nexus 5X mobile phone (made with LG)
  • Nexus 6 mobile phone (made with Motorola Mobility)
  • Nexus 9 tablet device  (made with HTC)

We only specifically support the Nexus range of devices running the latest Android operating system versions.


In the future everything can be expected to settle down and all Android devices will work in a very similar way (as is the case now with Windows 10 and the iPad).


For the present some Android version/device/browser combinations simply do not (and cannot be made to) work correctly.


If you have an unsupported Android device and are experiencing problems, a change of browser or an update of the OS version will often be all that is needed to repair the fault. You should proceed as follows:


1. Update your Android OS to the latest version available for your device.
2. Experiment with a different browser.


There are many browsers for Android, the most popular being Dolphin, Chrome, Firefox, Opera (and there’s an unnamed native Android browser too). The Firefox browser seems to be more resilient than the others at addressing video play problems and the Dolphin browser also works well on some devices (possibly due to its JetPack HTML5 engine).  Firefox is the only Android browser that currently implements variable speed playback.  We're guessing that variable speed playback has been deliberately disabled in most Android browsers because lower powered processors fitted to some Android devices would not have enough processing power to enable it to function correctly.

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